Policies

SHIPPING POLICY

  • All orders will be shipped within 2-3 business days after purchase.  We ship via USPS. All orders come with a tracking number. Once your order ships, you will receive an email with that tracking number. If your package is delayed, refer to the tracking number for more information. Once the package leaves our possession, it is then the responsibility of the shipping company.  

  • Each customer is responsible for tracking their own package. We do not follow tracking numbers once they are shipped.

  • Once the package ships and leaves our possession, it is then the responsibility of the shipping company. 

  • International shipping: We do ship internationally. Shipping prices vary based on country, so feel free to enter in your information at checkout to see what the shipping cost will be. There is a $10 handling fee for international orders. All international customers are responsible for paying any necessary duties, customs or fees after the package ships. It is the responsibility of the customer to follow the tracking number and correspond with the necessary shipping office for that information.

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COVID-19 DELAY INFORMATION

  • As many postal distribution centers close/reopen due to COVID-19, some packages are being rerouted. This could cause delays in your shipment. Follow your tracking number for more information. You can find out more about domestic delays here.

  • Currently, international shipments are taking anywhere from 2-8 weeks to deliver, depending on your location. Once the package arrives to your country, it may or may not be tracked. You can find out more about international delays here.

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RETURN / EXCHANGE POLICY

  • All sales are final unless an incorrect item was shipped. We do not assume responsibility for items once they have been shipped. Once it has been given to the shipping carrier, we take no responsibility for lost or damaged items. We will do everything that we can to help locate your package, including opening a claim with the USPS.  If we send the incorrect item, we will arrange an exchange at no additional charge to the customer.

  • Fabrics that are cut, washed, or altered are not eligible for a refund or exchange.

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SALE/DISCOUNT POLICY        

  • Sale prices, promotions or discounts are only applied during the specified dates of said events. Orders placed before or after those events are final and are not eligible for special pricing.

 

CANCELLATION POLICY

  • If you decide to cancel a (non-Preorder) order before it has shipped, you will receive a full refund.

  • All patterns (digital and paper) are non-refundable and non-exchangeable.